Consumer Service

Your RUSSELL HOBBS® Questions Answered

Life is about more than functionality. It's about the experience. That's why RUSSELL HOBBS® makes appliances you like to use and love to admire and we pride ourselves on providing the highest quality of customer service.


Contact Us

To speak to a knowledgeable RUSSELL HOBBS® Specialist:

1-800-947-3744
Monday-Friday | 7:30a.m. to 6:00p.m.
Central Time

For Parcel Shipments (Packages) & U.S. Mail (Letters):

Consumer Support Center
23645 Mercantile Rd., Ste B
Beachwood, OH 44122

Product Support & Warranty

Do you need to register for warranty, download a new Use & Care Manual, or speak with a knowledgeable Home Appliances Specialist?

Shipping & Delivery

Looking for information regarding our Shipping and Delivery process or need a way to track your order?

Product Sales & Order Status

Do you have questions about a recent order, need tracking information, or need to report a problem with your order?

Return Policy

Do you need to return an item you purchased or are you looking for information regarding our Return Policy?

Parts|Accessories & Order Status

Do you need to order a part or get the status of your recent parts and accessories order? Please click the button below to view any available spare parts or call 1-800-738-0245.

Product Registration

Do you need to register your product? Visit our Consumer Support Center and enter your model number to register your recent RUSSELL HOBBS® purchaser or enter a new support request?